Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from beliro. By making a purchase on our website, you agree to comply with this policy. Please read it carefully before proceeding with any transaction.

Eligibility for Returns and Refunds

Return Timeframe

You may request a return within 30 days of receiving your order. Items must be unused, in original packaging, and in resalable condition to qualify.

Non-Returnable Items

Certain products are not eligible for return, including personalized items, digital downloads, and products marked as final sale. We will clearly indicate these exceptions at the time of purchase.

Return Process

Initiating a Return

To start a return, contact our customer service team at [email protected] or +1 (612) 825-5930. Provide your order number and reason for the return. We will guide you through the next steps, including shipping instructions if applicable.

Return Shipping

You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping method and insuring the package, as beliro is not liable for lost or damaged return shipments.

Refunds

Processing Time

Once we receive and inspect your returned item, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method. Note that shipping fees are non-refundable unless the return is our fault.

Partial Refunds

We may issue partial refunds if returned items show signs of use, damage not present at shipment, or missing components. We will notify you of any deduction before processing the refund.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item. Ensure the return meets all eligibility criteria outlined above.

Damaged or Defective Items

If you receive a damaged or defective product, contact us within 7 days of delivery at [email protected] or +1 (612) 825-5930. Provide photos or evidence of the issue, and we will arrange a replacement or refund at no extra cost to you.

Customer Responsibilities

You are responsible for providing accurate shipping information and inspecting deliveries upon receipt. beliro is not liable for delays, losses, or damages caused by incorrect addresses or carrier issues. Report any discrepancies immediately to ensure prompt resolution.

Contact Information

For questions about this policy or to request a return, reach us at:

• Email: [email protected]
• Phone: +1 (612) 825-5930
• Address: 9116 Southeast 5th Street, Minneapolis, Minnesota 55418, United States

Policy Updates

beliro reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective upon posting to the website. It is your responsibility to review this policy periodically for updates.

Legal Disclaimer

This policy is provided for informational purposes and does not constitute legal advice. beliro disclaims all warranties to the extent permitted by law, and our liability is limited to the purchase price of the product. By using our website, you acknowledge and agree to these terms.